Chang-Hsing Lin

Chang-Hsing Lin

Integrated Product Design MSc

Personalised Help Point System

Improving the London Transport System

This project is aiming to design an easy-to-use public transport mode to improve the London transport experience of people with and without disabilities. The journey experience addresses the issues of help and safety experiences and develops from help services and communication points of view. The concept is to develop a personalised help point system and improve the existing TFL help point service from a passive to an active one. The system is a wearable device and application integrated with a help point to improve journey experiences for public transport customers in London. Based on the help point service system, the application has additional personal functions for individuals. It also interacts with a wearable device to help users improve their journeys. The wearable device is a convenient solution to help users send a help request automatically or manually along with other functions to help individuals.